Privacy Policy for Market Errands Service Assistant (MESA)

At Market Errands Service Assistant (MESA), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, website, and mobile application.

1. Information We Collect

We collect information to provide better services to our users. This includes:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment details (processed securely through third-party providers)

b. Non-Personal Information:

  • IP address
  • Browser type
  • Device type
  • Location data (for service optimization)
  • Usage data (e.g., pages viewed, time spent on the platform)

c. Cookies and Tracking Technologies:

  • Cookies to enhance user experience
  • Analytics tools to track website and app performance

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your orders and updates
  • Improve our services and user experience
  • Comply with legal obligations
  • Personalize marketing and promotional content (with your consent)

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure servers
  • Data encryption
  • Regular security audits
  • Restricted access to personal information

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Service Providers: Delivery agents, payment processors, and other third-party vendors essential to our operations.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: Request access to your data and correct inaccuracies.
  • Data Deletion: Request the deletion of your personal information, subject to legal and operational requirements.
  • Opt-Out: Opt-out of receiving marketing communications.

To exercise your rights, please contact us at [info.mesagh@gmail.com].

6. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before engaging with them.

7. Cookies Policy

We use cookies to:

  • Remember your preferences
  • Enhance user experience
  • Analyze site traffic

You can manage cookie settings through your browser. However, disabling cookies may affect the functionality of our services.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

  • Email: [info.mesagh@gmail.com]
  • Phone: [055 025 1006]
  • Address: [3rd Link, Spintex]

Thank you for trusting MESA with your errands. Your privacy is our priority.

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